Who We Are

We are Off-Grid Spares, https://offgridspares.com.au, an online retailer providing off-grid accessories and spare parts for caravans, campervans, 4WDs, and off-grid setups.

We take your privacy seriously and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.

What Information We Collect

1. Personal Information

When you place an order, create an account, or sign up for our newsletter, we collect the following information:
✔ Name
✔ Email address
✔ Phone number
✔ Billing & shipping address
✔ Order details & purchase history

We use this information to process your order, provide customer support, and send order updates.

2. Newsletter & Marketing

By signing up for our newsletter or creating an account, you agree to receive occasional emails about new products, promotions, and updates. You can unsubscribe at any time using the link in our emails.

3. Wishlist Data

If you add products to your wishlist, we store this data so you can access it later.

4. Cookies & Ad Tracking

We use cookies and tracking technologies to improve your browsing experience and for marketing purposes. This includes:
✔ Remembering login details and cart contents
✔ Personalizing your experience based on past interactions
✔ Displaying relevant ads through third-party networks (e.g., Google Ads, Facebook Ads)

You can manage or disable cookies in your browser settings.

5. Comments & User-Generated Content

If you leave a comment, we collect the data shown in the form, as well as your IP address and browser information, to help detect spam. If you use Gravatar, your profile picture may be displayed publicly.

6. Embedded Content from Other Websites

Articles or product pages may include embedded content (e.g., YouTube videos, Instagram posts). Embedded content behaves just like visiting the external website and may collect tracking data, cookies, and personal information.

How Long We Retain Your Data

  • If you leave a comment, it is stored indefinitely unless manually deleted.
  • Customer account and order data is retained for tax, legal, and support purposes.
  • Newsletter and wishlist preferences remain stored until you unsubscribe or request deletion.

Your Rights Over Your Data

You have the right to:
✔ Request a copy of the personal data we hold about you
✔ Request deletion of your personal information (except where required for legal, security, or business purposes)
✔ Opt-out of marketing emails at any time

To request changes or removal of your data, contact us at [email protected].

Who We Share Your Data With

We do not sell or share your personal information with third parties, except for:
✔ Payment processors (e.g., PayPal, Stripe) to securely process transactions
✔ Shipping carriers (e.g., Australia Post, couriers) to fulfill orders
✔ Marketing platforms (e.g., email services, ad networks) for promotional purposes

We ensure that third-party services comply with strict data protection regulations.

Where Your Data Is Sent

  • Comments may be checked through an automated spam detection service.
  • Orders & account information are securely stored on our website and managed through our hosting provider.
  • Ad tracking and marketing data may be processed by third-party advertising platforms.

Security & Protection of Your Data

We take appropriate security measures to protect your data from unauthorized access, misuse, or loss. However, as no online system is 100% secure, we encourage you to use strong passwords and avoid sharing your login details.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.

If you have any questions, please contact us at [email protected].

Last Updated: 10/02/2025